Retail maintenance software — report faults across every store
FixPoint is retail maintenance software for chains with multiple stores. Each store reports its own faults — a broken refrigeration unit, a checkout that won't open, HVAC that stopped working — by a phone call (AI assistant) or a web form. AI routes every report to the right contractor and chases it until it's resolved. Head office sees every fault and every response time across all locations in one place.
Any employee reports a fault by a phone call or a web form — no app, no account, no training.
AI reads each report and sends it straight to the right refrigeration, IT or HVAC contractor.
No reply? The task escalates by email, SMS and an AI phone call until someone accepts and fixes it.
Head office sees every fault, status and response time by store — one view for the whole chain.
Can each store report separately?
Yes. Every store reports its own faults independently — by a phone call or a web form — and keeps its own list, while head office still sees everything.
How does HQ see everything?
Head office gets one overview of statuses and response times by store, so you know which locations have open issues and how long each repair took.
Does it work across sites?
Yes — the whole chain reports into one place. FixPoint is built for multi-site retail, from a handful of stores to a large network.
Who gets the job?
AI routes the right contractor for each fault — refrigeration, IT or HVAC — and escalates automatically if there's no response.
How much is it?
From €49/month, with 14 days free to try (no card). Larger chains typically choose the Advanced plan.
Typical scenarios
How a store fault becomes a resolved job — from the shop floor to the right contractor.
A chiller or freezer stops cooling and stock is at risk.
Report via the web form or a call to the AI assistant in 30 seconds → AI routes a refrigeration technician.
Stock saved, faster response.
A checkout terminal or POS freezes and queues start to build.
Report from the till by a call or the web form → AI routes an IT contractor.
Shorter queues, quick fix.
The sales area gets too warm or airflow drops on a busy day.
Phone report → assigned to a technician → escalates if there's no response.
A pleasant experience for shoppers.
An automatic entrance door jams or a section of lighting goes out.
Report from the store → tracked all the way to resolution.
Store safety and appearance.
Examples are illustrative and show typical retail scenarios; actual contractors, response times and workflows depend on your setup.
Features for retail
The core building blocks that make store fault reporting fast and reliable.
Fault reporting
Report a store fault by a phone call (AI assistant) or a web form — no app, no account.
Explore reportingAI routing
AI reads each report and sends it to the right contractor — refrigeration, IT or HVAC — automatically by email.
Explore AI routingEscalations
If a contractor doesn't respond, the task escalates by email, SMS and an AI phone call until it's accepted.
Explore escalationsKnowledge base
Resolved faults are saved, so recurring issues across stores are fixed faster next time.
Explore knowledge baseEscalations and AI calls
In retail, a fault only matters once someone actually fixes it. If a contractor doesn't respond to the emailed request, FixPoint escalates automatically — first an SMS, then an AI phone call to the contractor, and finally a notification to the manager who ordered the repair. No report is left waiting, and every step is recorded so head office can see exactly where a job stands.
Multiple sites / chains
Whether you run five stores or a national chain, every location reports into the same system. Each store keeps its own fault list and status, while head office gets a single cross-location overview: which stores have open faults, which contractors are assigned, and how long response and repair are taking at each site. That makes it easy to spot the stores that need attention, compare response times across the network, and manage the whole chain without phone round-ups or spreadsheets. It's the difference between multi-site facility maintenance you can actually see and a pile of scattered messages.
Pricing
FixPoint starts at €49/month on the Basic plan, and you can try everything free for 14 days (including test AI calls, no card required). Retail chains that want phone fault reporting, AI phone calls and contractor statistics usually choose the Advanced plan, while Enterprise adds custom integrations and priority support for larger networks.
Frequently asked questions
Can each store report faults separately?
Yes. Every store reports its own faults independently — by a phone call answered by the AI assistant, or a web form that opens in a browser. No app and no account are needed, so any employee on the shop floor can report a breakdown in seconds.
How does head office see everything across stores?
Head office gets one overview of every fault, its status and the response time by store. You can see which locations have open issues, which contractor was assigned and how long each repair took — no phone round-ups or spreadsheets required.
Does it work across multiple sites and the whole chain?
Yes. FixPoint is built for multi-site retail. The entire chain reports into one place, while each store keeps its own fault list — so both the store manager and head office see exactly what matters to them.
Who gets the job when a store reports a fault?
AI reads the report and automatically routes it to the right contractor — a refrigeration technician, an IT contractor, an HVAC specialist — and sends them the request by email. If they do not respond, the task escalates until someone accepts and resolves it.
How much does retail maintenance software cost?
Plans start at €49/month, and you can try FixPoint free for 14 days (including test AI calls, no card required). Larger chains typically use the Advanced plan for phone reporting and contractor statistics; Enterprise adds custom integrations.
What kinds of retail faults can be reported?
Anything a store depends on — refrigeration units, POS and checkout terminals, HVAC and ventilation, automatic doors, lighting and general fixtures. Each report is routed to the contractor best suited to that type of breakdown.
Bring every store fault into one place
Let every store report faults in seconds and give head office a clear view across the whole chain. Start free for 14 days — no card required.