Fault reporting software for facility maintenance — one entry point
FixPoint is fault reporting and resolution software for facility maintenance. Report a fault by a phone call (AI assistant) or a web form — no app, no account — and AI routes it to the right contractor. When no one responds, the system escalates from email to SMS to AI phone calls — until it's fixed. It's built for retail, manufacturing, hotels and commercial buildings, across one site or many.
Reporting: call or form
Call the AI assistant or fill in a web form. The reporter needs no app.
AI routing
AI reviews the fault and sends it to the right subcontractor automatically.
Multi-channel escalation
No answer? Email → SMS → AI phone call → manager alert. Nothing waits.
Status & response times
See every fault's status, time-to-fix and quality of work at a glance.
Knowledge base
Every resolved fault is saved, so recurring issues are fixed faster next time.
14 days free
Start free for 14 days with 5 test AI calls. No credit card required.
Can I report a fault by phone?
Yes. An ordinary phone call is answered by an AI assistant that records the fault, so anyone can report an issue by voice.
Does the reporter need an app?
No. The person reporting a fault needs no app and no account — a phone call or a web form is enough.
What if the contractor doesn't respond?
FixPoint escalates automatically: email → SMS → AI phone call → an alert to the manager who ordered the repair.
Does it work across sites?
Yes. FixPoint handles a single location or many, so chains and facility managers track every site from one place.
What's measured?
Time-to-fix and the quality of work delivered by each contractor, so performance can be compared objectively.
How much is it?
From €49 per month, with a 14-day free trial that includes 5 test AI calls and needs no card.
Is it GDPR compliant?
Yes. FixPoint is designed to be GDPR compliant and processes reporting data in line with data-protection rules.
Why you need one system for fault reporting
Most facilities still report faults across three or four disconnected channels: a shared spreadsheet, a WhatsApp group, an email chain and a stack of phone calls. Nobody owns the fault, requests get lost, and no one can say who was contacted or how long a repair actually took. When something breaks, the clock starts — and scattered tools make it slower.
Fault reporting software puts every issue in one place. FixPoint captures the report, routes it to the right contractor, chases a response and records the outcome — so a fault can't quietly fall through the cracks.
- One entry point instead of spreadsheets, WhatsApp and calls
- Every fault has an owner, a status and a timestamp
- Automatic follow-up instead of manual chasing
- A full record of who was contacted, when and by which channel
- Objective data on response times and work quality
| Task | Without FixPoint | With FixPoint |
|---|---|---|
| Reporting a fault | Spreadsheet, WhatsApp or a call someone has to remember | A phone call to the AI assistant or a web form — logged instantly |
| Finding a contractor | Search contacts, call around | AI routes it to the right contractor |
| No response | You keep calling and hope | Auto escalation to SMS, AI call, manager |
| Tracking status | Unclear, in someone's head | Live status on every fault |
| Measuring performance | No reliable data | Time-to-fix and work quality recorded |
| Recurring faults | Solved from scratch each time | Saved in the knowledge base |
How FixPoint works in four steps
From a reported fault to a resolved job recorded in the knowledge base — automatic at every step.
1. Report the fault
A user reports a fault by an ordinary phone call answered by an AI assistant, or by filling in a web form that opens in the browser. The reporter needs no app and no account.
2. AI reviews and routes
AI analyses the fault and automatically emails a request to the right subcontractor, then records whether the subcontractor accepted the job.
3. Escalate until answered
If there's no response, FixPoint escalates from email to SMS to an AI phone call to the contractor, and finally notifies the manager who ordered the repair.
4. Resolve and learn
FixPoint records time-to-fix and quality of work, then saves the resolved fault to the knowledge base for recurring issues.
Report by a phone call or a web form
Whoever spots the fault should be able to report it in seconds — with no app, no login and no training. FixPoint offers two ways in.
Phone call (AI assistant)
Prefer to talk? An ordinary phone call is answered by an AI assistant that takes down the fault and starts the process by voice. No smartphone, app or account needed — perfect for anyone on the move.
Web form (portal)
Staff open a saved link and report a fault in writing — pick the location, describe the issue, done. The form opens straight in the browser on any phone or computer, with no app and no account.
AI routing and multi-channel escalations
The moment a fault comes in, AI reads it, decides which subcontractor should handle it, and sends the request by email — then records whether the contractor accepted. You don't have to know who to call or dig through a contact list.
If there's no answer, FixPoint doesn't stop. It escalates through channels automatically until someone takes ownership, and it keeps a full log of every attempt so nothing is left unresolved.
- AI routing sends each fault to the right contractor
- Acceptance is recorded — you always know if the job was taken
- Escalations run email → SMS → AI phone call → manager
- Every contact attempt is logged with a timestamp
Escalation ladder
What happens when a contractor doesn't respond:
1 Email request to the assigned contractor
2 SMS reminder if there's no reply
3 AI phone call to the contractor
4 Alert to the manager who ordered the repair
Which industries
FixPoint fits any operation where a fault must reach the right contractor fast — especially across multiple sites.
Retail
Store chains report and track faults across every branch from one place.
Manufacturing
Report machine faults fast and cut costly downtime on the line.
Hotels
Handle faults in rooms and public areas without disturbing guests.
Buildings
Facility managers give tenants an easy way to report and resolve issues.
FixPoint or a classic CMMS?
A traditional CMMS is built around internal maintenance teams, asset registers and preventive schedules. FixPoint is built around getting a reported fault to an external contractor quickly and keeping it moving until it's fixed. Many teams use both — but if your priority is fast reporting and reliable follow-up with outside contractors, FixPoint is the more direct fit.
| Classic CMMS | FixPoint | |
|---|---|---|
| Main focus | Internal team & asset management | Reporting & resolving with contractors |
| Report by phone call | No | Yes — AI assistant |
| AI routing | No | Yes |
| Auto escalation to a call | No | Yes |
| Contractor response times | Limited | Yes — measured |
Pricing and plans
Simple monthly pricing with a 14-day free trial. No card needed to start.
Basic
€49/month
Fault reporting, AI routing, email and SMS escalation, and the knowledge base — for smaller operations.
- Up to 5 subcontractors, 10 users
- €5 of included AI usage
Advanced
€99/month
Everything in Basic, plus AI phone calls, phone fault reporting and contractor statistics.
- Up to 20 subcontractors, unlimited users
- €20 of included AI usage
Enterprise
Custom
Everything in Advanced, plus custom integrations and priority support for larger organisations.
- Unlimited subcontractors and users
- Custom AI usage
Set up in minutes
No hardware, no lengthy onboarding — start receiving faults the same day.
1. Add your sites and contractors
Enter your locations and the subcontractors who service them. FixPoint will route faults to the right one automatically.
2. Share your reporting form and number
Share the web form link with staff and post the reporting phone number in rooms, on equipment and at entrances so anyone can report in seconds.
3. Start receiving faults
Faults now arrive in one place, get routed and escalated automatically, and every response time is recorded from day one.
Frequently asked questions
What is fault reporting software?
Fault reporting software is a single system for reporting facility maintenance faults and driving them to resolution. Instead of spreadsheets, WhatsApp messages and phone calls, every fault enters one place, is routed to the right contractor, tracked and recorded.
Can I report a fault by phone?
Yes. An ordinary phone call is answered by an AI assistant that takes down the fault, so anyone can report an issue by voice without opening an app or logging in.
Does the person reporting a fault need an app or an account?
No. The reporter needs no app and no account. They can fill in a web form that opens in the browser, or simply call the AI assistant.
What happens if the contractor doesn't respond?
FixPoint escalates automatically: it moves from email to SMS to an AI phone call to the contractor, and if there is still no answer it alerts the manager who ordered the repair. Nothing is left waiting.
Does FixPoint work across multiple sites?
Yes. FixPoint is built for single locations and for organisations with many sites, so a chain, portfolio or facility manager can report and track faults across every location from one system.
What does FixPoint measure?
FixPoint records time-to-fix (how long from report to resolution) and the quality of work delivered by each contractor, so you can compare performance objectively.
How much does FixPoint cost?
Plans start at €49 per month for Basic, with Advanced at €99 per month and a custom Enterprise plan. Every account starts with 14 days free, including 5 test AI calls, and no card is required. See full pricing.
Is FixPoint GDPR compliant?
Yes. FixPoint is designed to be GDPR compliant. Reporting, routing and escalation data is processed in line with data-protection requirements.
How is FixPoint different from a classic CMMS?
A classic CMMS focuses on internal maintenance teams, asset registers and preventive schedules. FixPoint focuses on getting a reported fault to an external contractor fast: phone reporting via an AI assistant, AI routing, multi-channel escalation up to an AI call, and measured response times and work quality. See the CMMS comparison.
Which industries is FixPoint built for?
FixPoint is built for retail and store chains, manufacturing, hotels and hospitality, and commercial buildings and facility managers — any operation where faults must reach the right contractor quickly.
How long does it take to set up FixPoint?
Setup takes minutes. You add your sites and subcontractors, share your reporting form links, and start receiving faults the same day. No hardware and no lengthy onboarding are required.
Can I try FixPoint for free?
Yes. FixPoint is free for 14 days and includes 5 test AI calls for fault reporting. No credit card is needed to start.
Put every fault in one place
Start reporting faults the smart way — AI routing, automatic escalations and full visibility, free for 14 days.