Industry: Facilities

Facility maintenance software — fault reporting for property managers and tenants

For property managers and tenants of commercial buildings: report faults without the chaos, with clear accountability and traceability from report to resolution. A tenant reports a broken lift or a cold office in seconds — by a phone call or a web form, no app needed — and AI routes it to the right contractor. Every step is logged, from the first report to the signed-off fix. It works across one building or an entire portfolio.

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Report without an app

Tenants report by a phone call (AI assistant) or a web form — no download, no account.

AI routing to contractors

Each fault goes automatically to the right authorised service company.

Escalations until resolved

Email → SMS → AI phone call → manager. No fault is left hanging.

Overview across locations

One dashboard for every building in your portfolio, filterable by site.

Quick answer
Can a tenant report without an app?
Yes — by an ordinary phone call to an AI assistant, or in writing via a web form that opens in the browser. No app and no account.
How does the manager see everything?
One overview per building: every fault, its status, who handles it and how long it has been open.
What if the contractor does not respond?
Escalation runs automatically — email, then SMS, then an AI phone call to the contractor, and finally a notification to the manager.
Does it work across multiple buildings?
Yes. FixPoint is built for portfolios, with a shared overview and per-site filtering across all your locations.
Is response time logged?
Yes — plus the quality of the work — so you have proof of how fast each fault was fixed and how each contractor performs.
Facility maintenance in practice

Typical scenarios

Everyday faults in commercial buildings — from a stuck lift to a cold office — reported, routed and resolved with a clear record for the manager.

Elevator fault

Problem

A lift is out of service and tenants are stuck between floors and complaints.

Solution

Tenant reports → AI routes an authorised lift service → escalates if there is no response.

Result

Fast fix, fewer complaints.

Heating/cooling not working

Problem

The HVAC in an office floor fails and the space is too cold or too hot to work in.

Solution

Report from the building → assigned to an HVAC contractor → tracked to completion.

Result

Tenant comfort.

Fault in common areas

Problem

A light out in the car park or a leak in the lobby — nobody is sure who owns the fix.

Solution

Report → status overview for the manager, with the responsible contractor assigned.

Result

Clear accountability.

Tenant reports a breakdown

Problem

A tenant needs to report a breakdown after hours but has no app and no login.

Solution

Report by call/portal without an app → response time logged from the first minute.

Result

Traceability and proof.

Scenarios above are illustrative examples of how facility faults flow through FixPoint, not a specific customer case.

Built for buildings

Features for facilities

The core building blocks that turn a tenant report into a resolved, documented fault.

Fault reporting

Tenants report by a phone call (AI assistant) or a web form — no app, no account. Every report lands in one place with the details you need.

Reporting

AI routing

AI reads the fault and dispatches it to the right authorised contractor — the lift company for a lift, the HVAC firm for heating — automatically.

AI routing

Escalations

If a contractor stays silent, FixPoint escalates: email → SMS → AI phone call → the manager. Faults never quietly disappear.

Escalations

Knowledge base

Resolved faults are saved, so recurring issues in a building — the same lift, the same leak — are recognised and handled faster next time.

Knowledge base
No fault left behind

Escalations and AI calls

The hardest part of facility maintenance is not reporting a fault — it's making sure someone actually fixes it. FixPoint records whether a contractor accepted the request, and if there is no response it escalates on its own: an email, then an SMS, then an AI phone call to the contractor, and finally a notification to the manager who ordered the repair. You do not chase anyone by hand, and nothing slips through the cracks.

See how escalations work

Portfolios & chains

Multiple sites / chains

Whether you manage one building or a portfolio of dozens, FixPoint gives you a single cross-location overview. Faults from every site flow into one dashboard, filterable per building, so you can compare open faults, response times and contractor performance across the whole portfolio without juggling separate spreadsheets or inboxes. New buildings are added without changing how tenants report — the same phone number and portal work everywhere. That makes multi-site facility maintenance consistent and auditable, from a single office block to a national chain of properties.

Simple pricing

Pricing

FixPoint starts at €49/month (Basic), with Advanced at €99/month and a custom Enterprise plan for larger portfolios. Every plan includes a 14-day free trial with 5 test AI calls and no card required, so you can run real faults through a building before you commit.

See full pricing How it works
FAQ

Frequently asked questions

Can a tenant report a fault without installing an app?
Yes. A tenant can report a fault with an ordinary phone call to an AI assistant, or in writing through a web form that opens in the browser. No app and no account are required.
How does the property manager see everything that is happening?
The manager gets one overview per building: every reported fault, its current status, who it was routed to and how long it has been open. Nothing lives in scattered emails, WhatsApp threads or phone notes.
What happens if a contractor does not respond?
FixPoint escalates automatically: email, then SMS, then an AI phone call to the contractor, and finally a notification to the manager who ordered the repair. The fault does not go silent.
Does it work across multiple buildings?
Yes. FixPoint is built for portfolios: you can manage many buildings and locations from one place, with a shared overview and per-site filtering.
Is contractor response time logged?
Yes. FixPoint records time-to-fix and the quality of the work, so you have proof of how quickly each fault was resolved and how each contractor performs over time.
Can tenants report faults in common areas as well as their own unit?
Yes. Faults in lifts, corridors, car parks, HVAC and other shared spaces are reported the same way, so the manager keeps a single, traceable record for the whole building.
How much does facility maintenance software from FixPoint cost?
Plans start at €49 per month (Basic), with Advanced at €99 per month and a custom Enterprise plan. Every plan includes a 14-day free trial with 5 test AI calls and no card required.

Report faults, not chaos — across every building

Give property managers and tenants one clear way to report and resolve facility faults, with accountability from the first call to the signed-off fix.

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