Report faults by phone call or web form
The person reporting a fault needs no app and no account. They report by an ordinary phone call answered by an AI phone assistant, or by a web form that opens in a browser. Every report becomes a structured, trackable record the moment it arrives.
No app to install
Reporters use a call or a web form in the browser. Nothing to download, nothing to update.
No account required
The person reporting never signs up or logs in. They just describe the problem and hit send.
Report by voice call
An AI phone assistant takes the report over an ordinary phone call and writes it up for you.
Report by web form
A form that opens in the browser lets anyone report a fault in writing — no app and no account.
Do I need an app?
No. Reporting happens by a phone call or a web form that opens in a browser. There is nothing to install.
Do I need an account?
No, not the reporter. Anyone can report a fault without signing up. Accounts are only for the team resolving faults.
How does the call work?
An AI phone assistant answers, asks what and where the problem is, and turns the call into a structured fault record.
What is web form reporting?
A form that opens in a browser lets anyone report a fault in writing — no app and no account needed.
Does it work offline?
The web form needs a connection, since it opens in a browser. A phone call always works — no data or smartphone needed.
How it works
From the moment someone notices a problem to a tracked, routed fault record — reporting takes seconds and no training.
Choose a channel
Place a phone call to the AI assistant, or open the web form in a browser. Reporters pick whatever is closest to hand.
Describe the fault
Briefly say what and where is wrong — by voice on the call or in writing in the form. A photo can be attached in the portal.
Automatic confirmation
FixPoint confirms receipt and creates a structured fault record with the asset, location and description already in place.
Tracking
The fault goes to processing with AI routing to the right contractor, and its status is trackable from report to resolution.
What it solves
Faults reported by scattered phone calls, WhatsApp messages and spreadsheets get lost, duplicated or forgotten. FixPoint turns every report into one clean record.
Problem
A cleaner spots a broken door but has no app and no login. The report ends up as a note that never reaches maintenance.
Solution
They call the AI assistant or fill in the web form. The fault is captured with its exact location in seconds, no account needed.
Result
Every fault lands in one place, is confirmed instantly, and is routed for repair with a status anyone on the team can follow.
What's included
Web form reporting through the browser is included in all plans, from Basic upward. AI phone reporting — reporting a fault by an ordinary voice call — is included from the Advanced plan up. Your free 14-day trial includes 5 test AI calls so you can try phone reporting before you commit.
Who it's for
Fault reporting suits any organisation where the people who notice problems are not the people who fix them — front-line staff, tenants, guests and visitors. It works especially well across multiple sites, where a single phone number or web form keeps reporting consistent no matter the location. See how it fits your setting:
Frequently asked questions
Does the person reporting a fault need an app?
No. The reporter fills in a web form that opens in a browser, or simply makes a phone call. There is nothing to download or install, so anyone can report a fault the first time they encounter one.
Does the reporter need an account?
No. The person reporting a fault does not create an account or log in. Accounts exist only for the team that manages and resolves faults, so there is no barrier between spotting a problem and reporting it.
How does reporting by phone call work?
An AI phone assistant answers the call, asks what and where the problem is, and turns the conversation into a structured fault record automatically. It works like talking to a person, and the record is created without anyone typing. Phone reporting is included from the Advanced plan up.
What is web form reporting?
You open the reporting form in a browser and write down what and where the problem is. No app and no account are needed, so anyone can report a fault in writing — the reporter only has to describe what is wrong.
Does fault reporting work offline?
The web form needs an internet connection because it opens in a browser. A phone call always works, even with no data connection or when the reporter has no smartphone — which is why phone reporting is useful in warehouses, basements and remote sites.
Want the full picture? Read how the whole flow works in our fault reporting software overview, or see what happens next with AI routing and escalations.
Start reporting faults the easy way
Try FixPoint free for 14 days — includes 5 test AI calls, no card required. Report by a phone call or a web form from day one.